Privacy Policy

We collect information you provide directly and data generated automatically through your use of our website.

Information you provide:

• ✓Full name, email address, phone number and delivery address
• ✓Business name, GST/IEC number and trade details (for B2B buyers)
• ✓Payment and billing information (processed via secure third-party gateways)
• ✓Order history, product preferences and custom design requests
• ✓Messages sent via our contact form or customer support channels

Automatically collected data:

• ✓IP address, browser type, device identifiers and operating system
• ✓Pages visited, time on site and referring URLs via cookies and analytics tools
• ✓Approximate geographic location derived from your IP address

Your information is used exclusively to provide and improve our services:

• ✓Processing and fulfilling furniture and handicraft export orders
• ✓Preparing shipping documentation, invoices and customs declarations
• ✓Communicating order status, delivery updates and after-sales support
• ✓Managing relationships with wholesale buyers, interior designers and hotels
• ✓Sending product catalogues, collection updates and trade fair invitations (with your consent)
• ✓Improving our website experience and product offerings
• ✓Complying with Indian export regulations, tax law and other legal obligations

We share your information only with partners essential to fulfilling your order or operating our business:

• ✓Logistics & Freight Partners — DHL, FedEx, India Post and freight forwarders for domestic and international shipping
• ✓Payment Gateways — Secure processors for transaction authorisation and fraud prevention
• ✓Customs & Export Authorities — As required under Indian EXIM regulations and destination country customs
• ✓Technology Providers — Website hosting, CRM and analytics platforms bound by confidentiality agreements
• ✓Legal Requirements — When mandated by a court order, government authority or applicable law

All third-party partners are contractually required to maintain confidentiality and may not use your data for any other purpose.

Our website uses cookies to improve functionality and understand how visitors engage with our content:

• ✓Essential Cookies — Required for the website to operate correctly
• ✓Analytics Cookies — Help us improve site performance (e.g. Google Analytics)
• ✓Preference Cookies — Remember your language, region and display settings
• ✓Marketing Cookies — Show relevant advertisements, only with your prior consent

You may manage or disable cookies through your browser settings. Disabling certain cookies may limit website functionality.

As a global exporter, your information may be transferred to and processed in countries outside India — including the destination country for your shipment. We ensure all such transfers comply with applicable data protection law and implement appropriate contractual safeguards where required.

We retain personal information only for as long as necessary:

• ✓Active customer accounts — duration of relationship plus 3 years
• ✓Order and transaction records — 7 years (per Indian tax and EXIM requirements)
• ✓Customer communications — 2 years from last interaction
• ✓Marketing consent records — until you withdraw consent

Upon expiry, data is securely deleted or permanently anonymised in accordance with our internal data management procedures.

You have the following rights in relation to your personal data:

• ✓Access — Request a copy of the personal data we hold about you
• ✓Correction — Request correction of inaccurate or incomplete data
• ✓Deletion — Request deletion, subject to legal retention obligations
• ✓Opt-Out — Unsubscribe from marketing communications at any time
• ✓Portability — Receive your data in a structured, machine-readable format

To exercise any right, email us at sales@aeiouxport.com. We will respond within 30 days of receiving your request.

We implement industry-standard measures to protect your information:

• ✓SSL/TLS encryption for all data transmitted through our website
• ✓Secure, access-controlled servers with regular security audits
• ✓Restricted internal access — only authorised personnel handle customer data
• ✓Regular staff training on data protection and privacy best practices

While we take every reasonable precaution, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

Our website and services are intended for adults and business entities only. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently received such information, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. When we make significant changes we will post the updated policy with a revised date, notify registered customers by email, and display a notice on our website for 30 days.

Continued use of our services after changes are posted constitutes your acceptance of the revised policy.